Frequently Asked Questions
💡 GENERAL QUESTIONS
Q: What is Urban Vault ?
A: Urban Vault is an online store offering a wide variety of quality products at affordable prices. We source products from trusted suppliers worldwide and deliver them straight to your door.
Q: Do you have a physical store?
A: No, we are 100% online. This allows us to keep prices low and offer a broader selection of products.
🚚 SHIPPING & DELIVERY
Q: Where do you ship from?
A: We work with Indian suppliers, so your order may ship from different warehouses depending on the product and your location.
Q: How long does shipping take?
A: Shipping times vary based on your location:
🧾 ORDERS & TRACKING
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email.Â
Q: I didn’t receive my order confirmation email.
A: Please check your spam/junk folder. If it’s not there, email us at urbanvault.biz@gmail.com and we’ll resend it.
Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, we may be able to cancel or change it. Please contact us within 12 hours of placing your order. Once the order is shipped, we can't make changes.
💳 PAYMENTS & RETURNS
Q: What payment methods do you accept?
A: Only Cash on Delivery.
Q: What is your return policy?
A: We offer a 10-day return policy on most items. If you're not satisfied with your purchase, contact us at urbanvault.biz@gmail.com and we'll guide you through the return process.
📩 CONTACT US
Q: How can I reach customer service?
A: You can reach us through email us at urbanvault.biz@gmail.com. We typically respond within 24–48 hours.
